Shipping policy
SHIPPING POLICY
Shipping Destinations
BAM Charcoal currently ships within the continental United States (lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
Standard Shipping
Free standard shipping is included with all orders placed directly through bamcharcoal.com. No minimum purchase is required.
Most standard orders are shipped via USPS. BAM Charcoal may use another carrier when necessary to ensure reliable delivery.
Order Processing
Orders are processed and fulfilled Monday through Friday through our fulfillment partner in North Carolina.
Most orders are processed within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Estimated Delivery
After your order has been processed and shipped, standard delivery typically takes approximately 2–5 business days.
Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, or other circumstances outside BAM Charcoal's control may affect delivery.
Expedited Shipping
When available, expedited shipping options may be offered at checkout at the customer's expense. Available services, pricing, and estimated delivery times are calculated at checkout based on the delivery address.
Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at info@bamcharcoal.com.
Once an order has entered fulfillment or shipped, we may not be able to change the delivery address.
Damaged or Lost Packages
If your package arrives damaged or appears to have been lost in transit, please contact us at info@bamcharcoal.com within 7 days of the expected delivery date.
Please include your order number and, for damaged shipments, photographs of the package and product when possible.
We will review the issue and work with the shipping carrier to determine an appropriate resolution.
Questions
For questions regarding shipping or delivery, contact:
BAM Charcoal LLC
Email: info@bamcharcoal.com
Phone: 818-620-2706