Who We Are:
BAM Charcoal LLC (“BAM,” “we,” “our,” or “us”) operates bamcharcoal.com. We are committed to protecting your privacy and handling your personal information responsibly.
Information We Collect:
We collect information you provide when placing an order, signing up for our waitlist, or contacting us. This includes your name, email address, shipping address, phone number, and payment information. Payment information is processed securely by Shopify Payments and is never stored on our servers.
How We Use Your Information:
We use your information to process and fulfill orders, send order confirmations and shipping updates, respond to customer service inquiries, send marketing emails if you have opted in, and improve our products and website experience.
Email Marketing:
If you join our waitlist or opt in to marketing communications, you may receive emails about new products, launches, and promotions. You can unsubscribe at any time by clicking the unsubscribe link in any email.
Sharing Your Information:
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our website and fulfilling orders, including Shopify, USPS, our fulfillment partner Trident 3PL, and Klaviyo for email marketing. These providers are contractually obligated to keep your information confidential.
Cookies:
Our website uses cookies to enhance your browsing experience and analyze site traffic. You can disable cookies in your browser settings, though some features of the site may not function properly.
Data Retention:
We retain your personal information for as long as necessary to fulfill orders and comply with legal obligations. You may request deletion of your data at any time by contacting info@bamcharcoal.com.
Your Rights:
You have the right to access, correct, or delete your personal information at any time. To make a request, contact us at info@bamcharcoal.com.
Contact:
BAM Charcoal LLC · 11700 W Charleston Blvd, Suite 170, Las Vegas, NV 89135